Our Store Policies

Quantity Limit Policy

Dragon's Hoard is committed to the player experience and has instated an order quantity limit policy so that all players get a fair chance to get their pieces.

Magic: the Gathering — Maximum 4 units per variant per person, except for tokens and basic lands which do not have limits. Limits are imposed across all recent orders (over a period of 60 Days)

Our checkout system automatically rejects orders exceeding these limits. Requests to order quantities in excess of the limits may be sent to our Facebook Page. All excess order requests are subject to manual review and approval. Excess orders made without approval that attempt to circumvent the policy may be refunded without warning. Repeated or extreme violations will result in a permanent ban from our store.

Thank you for your cooperation and consideration for your fellow players. 

Stock Availability Terms

To cater to players more completely, we stock a wide catalog with upwards of 10,000 unique card variants. While we do our best to maintain accurate product listings, encoding discrepancies and technical sync issues occasionally occur due to the breadth of the catalog.

In the event that an ordered item is discovered to be out of stock, we have established the following standard protocol:

  1. We will notify you via message, email, or SMS prior to shipping your order.
  2. The following resolutions will be offered:
    1. We will offer alternative prints or variants when possible. Price difference to be charged or refunded (depending if the value is higher or lower).
    2. If no alternative is available, you will be given the option between a direct refund or store credit for the equivalent of the exact value amount paid for that specific card.
    3. Once a resolution among the above options is reached, the modified order is fulfilled.

To maintain a fair, consistent store standard, this policy applies to all customers and all orders equally. Each transaction is handled independently, and resolutions are strictly limited to those stated above.

We understand that some players require complete sets or specific cards to complete their deck builds or collections. If partial fulfillment does not work for your preferences due to an out-of-stock item, we are happy to accommodate you by processing a full cancellation and refund for the entire transaction.

Customer Conduct & Respect Policy

Our team is committed to providing polite, fair, and professional service to every player, and we ask for the same level of courtesy in return. 

To maintain a safe and productive environment for our team, we do not accept behavior that involves:

  • Insulting remarks and personal attacks aimed at team members.
  • Pressuring or intimidating staff to break established store policies.
  • Chastising, lecturing, or condescending behavior during standard operational resolutions. 

While we value your patronage, maintaining a focused and professional working environment is essential to our operations. We reserve the right to refuse service, cancel orders, or deactivate accounts for any customer who violates these standards of conduct.